Reori ("we," "our," "us") is committed to protecting your privacy and ensuring your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, and protect information when you use our AI-powered revenue intelligence platform, including our website, web application, and third-party integrations (collectively, the "Services").
1. Information We Collect
a. Information You Provide to Us
- Account registration details (name, email address, password)
- Billing information (payment details, billing address)
- Any other information you choose to provide
b. Information We Collect Automatically
- Usage data (pages visited, features used, timestamps)
- Device and browser information (IP address, operating system, browser type)
- Cookies and similar tracking technologies
- Analytics data (page views, user interactions, scroll depth, video engagement)
c. Information from Third-Party Integrations
When you connect Reori to third-party services, we may collect and process information from those services to provide AI-powered revenue insights. Our current integrations include:
- Zoom: Meeting metadata (meeting title, participants, timestamps, duration)
- Amplitude: Customer behavior data, product usage metrics, and conversion events
- Confluence: Knowledge base content, documentation, and team collaboration data
- Google Drive: Document metadata, file access patterns, and collaboration data
- Salesforce: CRM records, contact information, deal details, and sales pipeline data
- Slack & Microsoft Teams: Communication patterns, channel activity, and collaboration insights
d. AI Processing and Behavioral Analysis
To provide AI-powered revenue insights and conversion recommendations, we process and analyze data through the following services:
- Behavioral Analysis: We analyze user interaction patterns, product usage data, and conversion signals to identify revenue opportunities
- AI Processing: Customer data is processed using machine learning algorithms to generate personalized insights and recommendations
- Data Storage: Processed data and insights are stored securely in our cloud infrastructure for analysis and reporting
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and improve our AI-powered revenue intelligence platform
- Analyze behavioral patterns to identify conversion-ready users and revenue opportunities
- Generate personalized insights and recommendations for sales, growth, revenue operations, and product teams
- Automate revenue actions and provide contextual recommendations across your workflow
- Integrate with your existing tools (Zoom, Salesforce, Slack, etc.) to provide unified knowledge and insights
- Customize the user experience based on your team's specific needs and workflows
- Communicate with you about updates, promotions, and support
- Ensure security, prevent fraud, and comply with legal obligations
3. How We Share Your Information
We do not sell your personal information. We may share your information only in the following cases:
- With service providers who assist in delivering our Services (e.g., hosting providers, analytics platforms)
- With third-party integrations you connect (e.g., Zoom, CRM systems)
- For legal compliance when required by law or to protect our rights, safety, or property
4. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
5. Your Rights
Depending on your location, you may have rights to:
- Access, update, or delete your personal information
- Opt out of certain data processing
- Request a copy of your data
To exercise these rights, contact us at support@reori.io.
6. Security
We implement reasonable technical and organizational measures to protect your information. However, no method of transmission or storage is 100% secure.
7. Analytics and Tracking
We use analytics services to understand how users interact with our website and web application. This helps us improve our services and user experience.
a. Firebase Analytics
We use Firebase Analytics (Google Analytics) to collect and analyze data about how users interact with our landing page and web application. This includes:
- IP addresses
- Browser and device information
- Page views and navigation patterns
- User interactions (button clicks, form submissions, tab clicks, navigation)
- Scroll depth and engagement metrics
- Geographic location (country/region level)
- Feature usage and conversion funnel analysis
b. Viral Loops
We use Viral Loops to manage our waitlist and referral program. This service may collect:
- Email addresses and contact information
- Referral tracking data
- Waitlist signup and engagement metrics
c. Data Retention and Control
Analytics data is processed and stored by Google and Firebase according to their respective privacy policies. You can:
- Contact us at support@reori.io if you have questions about analytics data collection
d. Cookies and Similar Technologies
We use cookies and similar technologies to improve the user experience and analyze usage patterns. You can control cookies through your browser settings.
8. International Data Transfers
If you access our Services from outside the United States, your information may be transferred and stored in countries with different data protection laws.
9. Children's Privacy
Our Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted with a revised "Effective Date."
11. Contact Us
If you have questions about this Privacy Policy, please contact us at:
Reori LLC
Email: support@reori.io
Website: https://reori.io